Likewise, Chatra also offers a free plan for businesses who want to dive into live chat without committing to a paid subscription.
This template includes essential features like unlimited chats, desktop and mobile apps, browser dashboard, etc.
The Essential plan, on the other hand, costs $17 per agent per month. It includes everything in the free plan, plus social media channels, automation bots, visitor insights, canned responses, and more.
The Pro plan is $23/month/agent. Store owners get access to the enhanced features of the Essential plan and a surplus of premium features, including Google Analytics, WordPress and Shopify Plugins , API tools, etc.
When comparing free and paid tiers, it’s essential telemarketing data to consider your company’s specific requirements and growth path.
While free plans offer basic chat functionality, paid tiers unlock a wide range of advanced features and customization options that can help you take your customer service to the next level.
Investing in a paid live chat plan can provide you with the tools and support you need to succeed in today’s competitive market.
Reviews and user satisfaction
Now that we’ve covered the nuts and bolts of Tidio and Chatra, it’s time to hear from the real experts: the users themselves.
Customer satisfaction is a key factor in benefits of the hubspot free trial evaluating any automated solution, and live chat software is no exception.
Tidio Ratings
On Capterra, Tidio receives a 4.8 star rating for its intuitive interface, robust feature set, and excellent customer support.
Users praise Tidio for its ease of use, allowing them to set up and customize live chat widgets quickly and efficiently.
Additionally, Tidio’s chatbot features and integration options receive positive feedback. Customers also appreciate the platform’s effectiveness cuba business directory in automating interactions and improving efficiency.
On the other hand, G2 gives Tidio a 4.7 star rating for pricing, usability, automated chatbots, and interface.
Chatra Ratings
Similarly, Capterra also gives Chatra an overall rating of 4.8 stars for its versatile features, pricing plans, customer service, and website interface.
The platform’s agent collaboration features, including chat notes and typing indicators, receive praise for improving communication and workflow within support teams.
Users also highlight Chatra’s mobile and desktop apps for agents as a useful tool for answering questions on the go.
Compared to Tidio, G2 gives Chatra a low rating of 4.2 stars . Now, this could be because G2 doesn’t have many reviews, so it’s hard to assign a number to the software. However