With the explosion in parcel volumes during Black Friday and Cyber Monday, some carriers can become overwhelmed. Instead of relying on a single carrier, spread your shipping volume across multiple carriers to limit the risk of overcrowding and delivery delays. With Sendcloud, you can easily use over 100 domestic and international carriers . Take advantage of pre-negotiated rates or import your own contracts onto our platform.
6. Offer flexible delivery options
Offering multiple delivery options is phone number list one of the best ways to delight your customers and increase your conversions at checkout. In fact, 44% of shopping cart abandonment is due to the delivery and shipping options offered. So let shoppers choose where, when, and how they want to receive their packages. While standard home delivery is the preferred delivery method for consumers, it’s worth noting that French shoppers are particularly fond of pick-up point delivery. Sendcloud offers a wide range of delivery methods (express, evening, pick-up point, etc.) to ensure every customer finds the perfect fit.
7. Let’s talk money
To avoid shopping cart abandonment and maximize conversions, it’s essential that shipping isn’t too expensive. According to our study , 62% of ongoing support after release consumers who abandon their orders do so because shipping costs are too high. In France, this proportion is even higher, with 72% of shopping cart abandonment rates. But what constitutes “too high” shipping costs? On average, for a €150 order, shoppers are willing to pay a maximum of €7.60, but 35% of them still expect to receive free shipping.
Due to the influx of packages, some carriers may apply surcharges during the Black Friday period. It’s therefore important to anticipate these additional costs and, again, to be transparent with your customers.
8. Insure your shipments
During the busy Black Friday and Cyber Monday periods, the risk of stolen, lost, or damaged packages increases significantly. Without resource data insurance, replacement costs are your responsibility (and they can be very expensive!). For added peace of mind, it’s strongly recommended to insure your packages during this busy period. Beyond the financial aspect, insurance also helps speed up dispute resolution, which your customers will certainly appreciate. It’s also a matter of image and reputation.