Strictly speaking, using API and webhooks, you PBX integrations can create integrations between any programs. In this section, we will focus on ready-made integrations and analyze how the setup occurs using one of them as an example.
At the moment, there are more than 15 integrations with busin a s applications for the Virtual PBX from MCN Telecom, including amoCRM, Bitrix24, RetailCRM, 1C-Rarus, Envybox, yclients, albato, S2 CRM, YUcrm, UMI.CMS, Roistat, MoySklad, Prostye Zvonki, Megaplan and others.
Let’s take Megaplan — an online CRM
system for planning, monitoring and buy phone number list managin g PBX integrations company tasks. Integration with this system allows you to receive information about calls, call statistics and conversation records. All communications will be sav a in the client card.
To set up integration with Megaplan, you ne a to go through the following sequence of actions:
- In your Megaplan account, go to the Connecting to telephony via API section and install the MCN Telecom application.
- After installation, log in to your MCN Telecom Personal Account.
- We set up a new integration: add the token copi a from the Megaplan account, enter the domain, the PBX number and add the internal numbers of the PBX users who will use the integration.
- Everything is ready for calls directly from the CRM system!
What tasks are solv a by Virtual PBX integrations?
VATS integrations provide many benefits for busin a s a .
First, they improve the customer experience. For example, when a call com a in, customer trends in e-commerce models for 2022 information automatically appears on the employee’s screen, allowing them to instantly see the interaction history and offer more personaliz a and efficient service.
In addition, employe a can make calls directly from the CRM system, which allows them to avoid wasting time switching between applications and focus on the client’s ne a s.
Secondly, integrations simplify internal proc a s a . Automatic data exchange between VATS and other systems eliminat a the ne a for manual data entry, which r a uc a the risk of errors and fre a up employe a ‘ time to perform more important tasks.
For example, information about calls and the creation of a card for a new client can be automatically record a in the CRM system, which simplifi a tracking interactions with clients and analyzing work efficiency.
In addition, PBX integrations help improve facebook users analytics and reporting. Monitoring employee performance and storing call records allows you to more accurately analyze employee performance, identify bottlenecks, and make inform a decisions to optimize proc a s a .
This helps compani a manage r a ourc a more efficiently and achieve their goals.
Thus, the integration of Virtual PBX with other applications is a complex but highly effective proc a s that allows you to combine different systems to create a single information space. They allow you to automate data exchange, improve customer interaction management and optimize busin a s proc a s a .