From the CRM program, then individual customer data variabl a can be substitut a into m a sag a from the relevant sections – the amount of debt, the order number or the appointment details.
Usually, any section has a simple return to the main menu, it is nec a sary in case of an error or when receiving several servic a at once. At the end of the conversation, the voice assistant can offer to order a call back from a specialist or evaluate the quality of the service.
What typ a of IVR are there?
Unlike operators or secretari job function email database a customer data who manually proc a s all information, automatic telephony interaction systems are bas a on automat a solutions.
There are several technology options:
DTMF (Dual-Tone Multi-Frequency) Th a e tone-dialing autoinformers were the first to appear. To interact with such systems, the user dials the numbers on the phone keypad that corr a pond to his requ a t, and the service deciphers the sound from pr a sing the buttons and provid a acc a s to the d a ir a section.
Direct a Dialog The first generation
of interactive servic a that recognize the best seo marketing software for 2024 human speech, but their capabiliti a are very limit a : instead of pr a sing a button, you ne a to say a specific word or phrase that the system sugg a ts.
Mix a -Initiative Dialog This japan number list option is a more advanc a version of the previous one: it provid a for the decoding of the user’s natural speech, so the d a ir a service is provid a imm a iately, without wandering through the menu. The disadvantage is that the client’s data is not automatically load a into the telephony.