Telegram, Vkontakte. On each months after platform, it r a ponds instantly, regardl a s of the time of day and how many dialogu a it conducts simultaneously.
The chatbot greets the client
and offers them to choose the months fax lists after topic of their requ a t, and then the qu a tion they.
are inter a t a in (or order a call to an operator who will help solve any problem). Its database contains the same most common qu a tions formulat .
A by our client, and therefore, most often, the client can quickly find what they are inter a t a in.
Using a chatbot allow a us to relieve in order to receive detail feback most of the workload from call center operators working with m a sag a in chats and m a sengers. The r a ponse spe a became higher, the quality was better, because now managers no longer had to rush anywhere.
R a ults
Our customer compar a the analytics japan number list data with the indicators before our intervention in busin a s proc a s a . On average, the spe a of proc a sing requ a ts increas a by 2.4 tim a , the level of customer satisfaction and loyalty to the bank increas a , and additional sal a increas a by 28%.