Providing excellent customer service is essential to growing your ecommerce business or online store. Live chat allows you to connect with customers in real time, quickly answer their questions, and ultimately increase sales and conversions. There are many live chat tools to help you achieve this, including LiveChat and Shopify Inbox.
LiveChat is a business live chat software that offers a variety of features to help businesses connect with their customers. Shopify Inbox, on the other hand, is a built-in chat tool that lets you chat with customers directly on your Shopify store.
Both LiveChat and Shopify Inbox help you
streamline communication with your customers. They allow you to have real-time conversations, respond quickly to questions, and create a smoother shopping experience that can lead to happier customers and more sales. They are great for being able to talk to customers right away, which can really help a business increase sales and improve conversions.
As live chat tools, they allow customers to get their mobile phone number data questions answered without waiting, making shopping easier and more satisfying.
While both live chat tools offer ways to chat with customers on a website, each platform has different features that can meet different ecommerce needs. The ultimate goal is to find the one that works best for you.
Let’s take a look at how these tools compare key strategies for implementing an e-commerce model and which one might be best for you when it comes to ecommerce support.
Comparison of functions
When choosing the right live chat tool for your ecommerce business, it’s important to look at what each option offers.
Here we’ll compare LiveChat and Shopify Inbox in several key areas: how they work on a day-to-day basis, what they tell you about your customers, how they can work on their own, and how well they stack up against the other tools you use.
Basic features
In the main features of these tools, we cuba business directory consider the live chat window, chat history, canned messages, and file sharing features.
Live Chat shines with a customizable live chat window that fits any site design. It keeps chat history indefinitely, making it easy to review past conversations.
Plus, its canned messages save you time by letting you send quick, pre-written responses to common questions. Another great thing is that you can share files directly in the chat, making it easier to solve more complex problems or share products.